Privacy Policy

Privacy isn’t a feature. It’s the foundation of intelligence you can trust.”

for BixBrain Technologies LLC

At BixBrain, your privacy is not just a policy — it’s part of our security architecture. We are committed to protecting your personal information and ensuring that your data is collected, used, and secured in accordance with international privacy regulations and our own strict zero-trust standards.

This Privacy Policy explains how we collect, use, share, and safeguard your information when you interact with our website, platforms, products, and services.

By using BixBrain’s services, you agree to the practices described in this policy.

Information We Collect

We collect information to provide intelligent, secure, and personalized experiences. Depending on your interaction with BixBrain, we may collect:

a. Personal Information

  • Name, email address, phone number

  • Company name, job title, industry

  • Account credentials (securely encrypted)

b. Usage & Technical Information

  • IP addresses and device identifiers

  • Browser type, operating system, referring URLs

  • Activity logs and interaction patterns with our website or platforms

c. Service & Transaction Data

  • Product preferences and configuration data

  • Support tickets, communications, and usage reports

  • Billing, invoices, and transaction history

d. AI & Multimodal Data

For clients using BixBrain’s AI services, we may process text, images, audio, or structured data to provide AI-powered functionality. This data is processed securely and never used to train public models unless explicitly authorized.

2. How We Use Your Information

BixBrain uses collected data to deliver secure, intelligent, and personalized experiences. Specifically, we use your data to:

  • Provide and improve our AI, blockchain, and IT services

  • Personalize dashboards, support, and platform features

  • Detect and prevent fraud, abuse, or security breaches

  • Respond to your support requests and inquiries

  • Send important notifications, service updates, or marketing (with your consent)

  • Comply with legal obligations and enforce our Terms of Service

We never sell your personal information to third parties.

How We Share Information

We may share information in limited and controlled ways:

  • With Service Providers: Trusted partners who help us operate infrastructure (e.g., cloud hosting, analytics, payment processors) under strict confidentiality agreements.

  • For Security & Legal Reasons: To comply with applicable laws, regulations, court orders, or government requests.

  • Within BixBrain Entities: Across our global offices and data centers to provide seamless support and services.

  • With Your Consent: If you explicitly authorize data sharing for integrations, research, or joint ventures.

All transfers follow applicable data protection laws such as GDPR, DIFC regulations, or other relevant frameworks.

International Data Transfers

As a global company headquartered in the UK with operations across multiple regions, your data may be stored or processed in different jurisdictions.

BixBrain uses industry-standard safeguards, including Standard Contractual Clauses (SCCs), encryption, and zero-trust network protocols to ensure your data remains protected, regardless of location.

 

Data Security

Security is at the core of BixBrain’s infrastructure. We employ:

  • End-to-end encryption for data in transit and at rest

  • Strict access control and identity verification

  • Blockchain-based audit logs for critical events

  • AI-powered anomaly detection to monitor threats in real time

  • Regular penetration testing and compliance audits

If a data breach occurs, we follow transparent incident response procedures and notify affected users promptly as required by law.

 

6. Data Retention & Deletion

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

You can request data deletion or export at any time by contacting privacy@bixbrain.com. Once processed, your data will be securely erased from active systems, and any backups will follow scheduled deletion protocols.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access — Request a copy of your personal data.

  • Correction — Update inaccurate or incomplete information.

  • Deletion — Request that we delete your personal data.

  • Restriction — Limit how we process your data.

  • Portability — Receive your data in a structured, machine-readable format.

  • Objection — Opt out of certain processing activities.

  • Withdraw Consent — For marketing or optional features at any time.

To exercise your rights, email privacy@bixbrain.com. We will respond in accordance with applicable data protection laws.

 

Cookies & Tracking

BixBrain uses cookies and similar technologies to:

  • Maintain secure sessions

  • Analyze traffic and usage patterns

  • Personalize content and user experiences

You can manage cookie preferences through your browser settings. Essential cookies are required for basic site functionality.

9. Children’s Privacy

BixBrain services are not directed to children under 16. We do not knowingly collect personal data from children. If we learn that we’ve inadvertently collected data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in laws, technologies, or our practices. Updates will be posted on this page with a revised “Last Updated” date. Significant changes will be communicated via email or platform notifications.

11. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or our data practices, contact us at:

BixBrain Privacy Office
📧 privacy@bixbrain.com
🌐 www.bixbrain.com
📍 London, United Kingdom